Refunds
This is a custom product that we make for you! We do not offer refunds. If you’ve chosen a tracked method for shipment, please see your tracking number for delivery information. If you have opted for first class mail, please note that there is no tracking, and orders can take up to 21 days. We have seen an increase use by the USPS for “no postal receptacle” – so if your facility doesn’t have regular USPS service, box or is not open during business hours, please use a PO box at your post office instead. We are not responsible for your order if it’s returned to us for “no address, no postal receptacle” or any other USPS delivery error. We do not offer refunds of any kind if it’s returned to us for a USPS “no address” or “no postal receptacle”.
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or replacement for any reason.
To complete your return, we require your order number (or we can look it up by your name.)
Refunds
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a reasonable time frame.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Replacement
Contact us if you need a replacement. If you’ve had an issue during application, we offer a special custom coupon code for re-ordering.
Need help?
Contact us for questions related to refunds and returns.
Overview
We cannot offer returns, for obvious reasons, your numbers are unique to your registration.
Refunds
We offer refunds only with proof of USPS damaged goods (photo must be provided.) We will re-run your order if it’s not arrived (one time). If your order doesn’t arrive by USPS more than one time, we will request you pay for tracked UPS shipment. If you enter in the wrong numbers and we run them as per your order, you can use a special code to re order the correct numbers, please contact us at 517 402 8500.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Exchanges
We only replace items if they arrive defective or damaged. Photos must be provided.
Need help?
Contact us at 517 402 8500